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Facilio vs UpKeep

Two maintenance and facility operations platforms with built-in AI, from different starting points. Facilio is a connected CMMS for building portfolios with energy monitoring, fault detection and refrigeration compliance; UpKeep is a CMMS for maintenance and reliability teams that adds EHS, training, IoT sensors and Nova AI. Desk research from vendor pages read Oct 19, 2026; not tested, no winner.

DESK RESEARCH, NOT TESTED. Compiled from vendors' public websites (accessed Oct 19, 2026). Vendor claims are not verified by Means & Methods Lab. No scores or rankings.

In short: Facilio (Connected CMMS & facility operations; no public prices (quote / sales)) vs UpKeep (AI-native CMMS & asset operations; vendor publishes prices). Facts last checked Oct 19, 2026. No winner declared; not tested.

Side by side

Facilio vs UpKeep: vendor-published facts side by side
Sheet rowFacilioUpKeep
CategoryConnected CMMS & facility operationsAI-native CMMS & asset operations
AI role (our label)AI features added to established productAI-first
What it doesConnected operations and CMMS platform for facility management, with work orders, maintenance, assets, energy monitoring and Atom AI agents. It covers work orders and service requests, preventive maintenance, asset lifecycle, inspections, inventory and procurement, vendor and tenant portals, plus Connected Buildings (energy monitoring, cloud optimization, fault detection and diagnostics) and Connected Refrigeration. Atom Suite is a set of AI agents inside the platform that the vendor says automate service operations, invoice verification and FM decision-making. Vendor cites figures such as 80% less manual data entry and <24-hour average work-order resolution (vendor claims, not verified). Re-checked Oct 19, 2026: unchanged in substance (Atom Suite of AI agents for service operations, invoice verification and FM decisions; 80% and under-24-hour figures are vendor claims).AI-native CMMS and asset operations platform with work orders, preventive maintenance, inventory, EHS, training, IoT sensors and Nova AI. It covers work orders, preventive maintenance, parts and inventory, mobile technician tools, plus Safety (EHS), Learn (LMS built from SOPs and completed work orders), Edge IoT sensors (temperature, vibration, runtime that can open work orders), and Nova AI. Nova is described as building custom apps, generating work orders from voice/data, catching bad data, answering field questions by voice, and smart scheduling. Vendor says 4,000+ companies use it (vendor claim). Re-checked Oct 19, 2026: homepage still cites 4,000+ companies and describes Nova building custom apps, generating work orders, catching bad data and answering field questions by voice. The pricing page now lists a Fleet tab alongside Maintenance, Safety, Learn and Edge.
Who it's forFM service providers, healthcare, retail, commercial portfolios and corporate facilities teams.Maintenance and reliability teams in manufacturing, multi-site facilities, food service, fleet, healthcare and related industries.
Pricing (as publicly stated)Not publicly listed. Pricing page (re-checked Oct 16, 2026) still lists tiered Standard, Essential and Enterprise plans for CMMS, building operations and refrigeration compliance, tailored by portfolio size, users and deployment scope, each with Request a custom quote; no prices shown. (The page's ROI calculator is a savings estimate, not a price.) Earlier note (Oct 15, 2026): Not publicly listed (tiered Standard / Essential / Enterprise by portfolio size, users and deployment scope; quote form on pricing page). Re-checked Oct 17, 2026: unchanged. Re-checked Oct 19, 2026: unchanged. (Standard, Essential and Enterprise, each Request a custom quote).Essential $24/user/month (unlimited work orders and locations, Nova AI with 250 Nova credits/mo). Premium $55/user/month (adds Studio, PM scheduling, checklists, parts costing, time/labor, 30-day analytics). Professional and Enterprise: request a quote (offline mobile, request portal, full analytics, multi-site, API/SSO on Enterprise). Free trial / Pledge onboarding; no credit card required to start. (Checked Oct 15, 2026.) Re-checked Oct 17, 2026: unchanged. Re-checked Oct 19, 2026: prices unchanged (Essential $24 and Premium $55 per user per month; Professional and Enterprise by quote). The page now lists monthly Nova credits per plan: 250 ($25 value) on Essential, 500 ($50) on Premium, 750 ($75) on Professional and 1,000 ($100) on Enterprise, plus paid onboarding add-ons: Training Only $500, Quickstart implementation and training $1,500 (within 45 days), Expanded Training $5,000, and Enterprise Implementation by quote.
User reviewsNo reviews yet. Read or writeNo reviews yet. Read or write
Vendor links
Sources

Facts last checked: Oct 19, 2026. Prices change; check the vendor page before relying on them.

Where the vendor descriptions differ

  • Core CMMS: both cover work orders and preventive maintenance. Facilio also lists service requests, asset lifecycle, inspections, inventory and procurement, and vendor and tenant portals. UpKeep lists parts and inventory and mobile technician tools, plus Safety (EHS), Learn (an LMS built from SOPs and completed work orders) and a Fleet tab on its pricing page.
  • Buildings and sensors: Facilio's Connected Buildings adds energy monitoring, cloud optimization and fault detection and diagnostics, and Connected Refrigeration covers refrigeration compliance. UpKeep's Edge IoT sensors track temperature, vibration and runtime and can open work orders.
  • AI: Facilio's Atom Suite is a set of AI agents inside the platform that the vendor says automate service operations, invoice verification and FM decision-making (tagged AI features added to established product). UpKeep calls itself AI-native: Nova builds custom apps, generates work orders from voice or data, catches bad data, answers field questions by voice and helps with scheduling (tagged AI-first). UpKeep meters Nova in monthly credits per plan.
  • Pricing (checked Oct 19, 2026): UpKeep publishes Essential at $24 and Premium at $55 per user per month, with Professional and Enterprise by quote; monthly Nova credits run from 250 on Essential to 1,000 on Enterprise, and paid onboarding add-ons run from Training Only at $500 to Expanded Training at $5,000. Facilio lists Standard, Essential and Enterprise tiers for CMMS, building operations and refrigeration compliance, each Request a custom quote, tailored by portfolio size, users and deployment scope.
  • Who each names: Facilio names FM service providers, healthcare, retail, commercial portfolios and corporate facilities teams. UpKeep names maintenance and reliability teams in manufacturing, multi-site facilities, food service, fleet, healthcare and related industries. Not used here: Facilio's 80% data-entry and under-24-hour resolution figures and UpKeep's 4,000+ companies figure (vendor claims). Neither tool has been tested by Means & Methods Lab.

Paraphrased from the sources listed above. Vendor claims are reported as claims.

What users say

The facts above come from vendor websites. Whether either tool is any good for your work is something only people who use them can say. These are member reviews, all ratings shown, never edited or removed for being negative.

Used either of these? Share your take

Good or bad, an honest review from an estimator, PM or super helps the next team more than another vendor demo. You post under a handle; your email is never shown.

Questions to ask in your review

  • How a contractor handing over a building would load asset, warranty and O&M data into each
  • What Facilio costs for your portfolio, and what UpKeep's per-user price comes to once technicians and requesters are counted
  • What a Nova credit buys in practice, and what happens when a plan's monthly credits run out
  • What did you use it for, on what kind of work and project size?
  • How long did setup and training take, and who on your team did it?
  • What does it cost you in practice, compared with what the sales call said?

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