Home / Compare / Facilio vs Willow
Facilio vs Willow
Two building-operations platforms: Facilio centers on connected CMMS and FM workflows with AI agents; Willow centers on operational AI, digital twin and autonomous control. Vendor-published facts only.
DESK RESEARCH, NOT TESTED. Compiled from vendors' public websites (accessed Oct 15, 2026). Vendor claims are not verified by Means & Methods Lab. No scores or rankings.
Side by side
| Sheet row | Facilio | Willow |
|---|---|---|
| Category | Connected CMMS & facility operations | Building operations AI |
| AI role (our label) | AI features added to established product | AI-first |
| What it does | Connected operations / CMMS platform for facility management: work orders and service requests, preventive maintenance, asset lifecycle, inspections, inventory and procurement, vendor and tenant portals, plus Connected Buildings (energy monitoring, cloud optimization, fault detection and diagnostics) and Connected Refrigeration. Atom Suite is a set of AI agents inside the platform that the vendor says automate service operations, invoice verification and FM decision-making. Vendor cites figures such as 80% less manual data entry and <24-hour average work-order resolution (vendor claims, not verified). | "Operational AI" for buildings and infrastructure: unifies facility data (sensors, HVAC, occupancy) into a digital twin and knowledge graph, detects faults across systems with root-cause diagnostics and multi-dimensional impact scores (cost, energy, comfort, risk), Willow Copilot for asset history and recommended actions, and Active Control for autonomous response. Vendor cites 25% lower maintenance costs and 20% less downtime for critical systems such as refrigeration (vendor claims, not verified). |
| Who it's for | FM service providers, healthcare, retail, commercial portfolios and corporate facilities teams. | Owners and facilities teams in higher education, healthcare, retail, aviation, and more. |
| Pricing (as publicly stated) | Not publicly listed (tiered Standard / Essential / Enterprise by portfolio size, users and deployment scope; quote form on pricing page). | Not publicly listed |
| Test status | Not tested. No scores. | Not tested. No scores. |
| Vendor links | ||
| Sources |
Facts last checked: Oct 15, 2026. Prices change; check the vendor page before relying on them.
Where the vendor descriptions differ
- Core job: Facilio presents a connected CMMS (work orders, PM, assets, inspections, vendors, tenants) plus Connected Buildings energy/FDD and Atom Suite AI agents. Willow presents Operational AI that unifies sensors/HVAC/occupancy into a digital twin and knowledge graph, with Copilot and Active Control.
- AI shape: Facilio's Atom Suite automates service operations, invoice verification and FM decisions inside the CMMS. Willow emphasizes cross-system fault detection, root-cause diagnostics, impact scoring and autonomous response.
- Audience: Facilio names FM service, healthcare, retail and commercial portfolios. Willow names higher education, healthcare, retail and aviation among others.
- Pricing: neither publishes list prices; Facilio has Standard/Essential/Enterprise tiers by quote; Willow routes to demo.
Paraphrased from the sources listed above. Vendor claims are reported as claims.
What we can't tell you yet
Which tool is better for your work. That needs testing on the same package with a verified answer key. Planned measures for this comparison:
- Work-order throughput and energy savings on the same building portfolio
- Outside Means & Methods Lab's current benchmark scope.
See the methodology and leaderboard status.
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