ServiceTitan
AI features added to established productNo public prices (quote / sales)
In short: ServiceTitan is listed as Field service management for the trades with built-in AI (Titan Intelligence, Atlas, AI Virtual Agent) (AI features added to established product). Pricing: no public prices (quote / sales). Facts last checked Oct 18, 2026 from 4 vendor sources. Not tested.
WHAT IT DOES
Field service and contractor management software for residential and commercial trades (HVAC, plumbing, electrical, roofing, garage door, chimney, septic, pest control and others, plus commercial mechanical, refrigeration and fire and life safety), covering call booking, dispatching, scheduling, invoicing, pricebook, mobile estimates, payroll, memberships, marketing, reporting, accounting and inventory, with add-on Pro products (Marketing, Contact Center, Pricebook, Fleet, Scheduling, Dispatch and Field Pro). Its Titan Intelligence page (read Oct 18, 2026) groups its AI as Atlas, Ads Optimizer (feeds ServiceTitan revenue data into Google Ads), Job Value Predictor, Second Chance Leads (flags unbooked calls that a call back might save), Price Insights in Pricebook Pro (compares your price for a service with the regional average selling price), a quarterly Benchmark Report, Review Response Generator, Invoice Summary and Invoice Email generators, and Risky Driver Detection in Fleet Pro. Atlas, described as an AI sidekick, answers technicians' questions from ServiceTitan data and, with Field Pro, from equipment manuals, spec sheets and installation guides, and helps with troubleshooting; Atlas in the office is listed as coming soon. The AI Virtual Agent page describes a native voice and SMS agent that books calls straight to the dispatch board from ServiceTitan data and your business rules, confirms and reschedules appointments, transfers to a live CSR when needed and logs summaries and transcripts; ServiceTitan says it works with Contact Center Pro or another phone system. Vendor claims, not verified by us: over 100,000 contractors, and about 20 minutes to implement the AI Virtual Agent.
WHO IT'S FOR
Residential and commercial service, replacement and construction contractors in HVAC, plumbing, electrical and other trades, from growing shops to enterprise and franchise groups.
PRICING MODEL (AS PUBLICLY STATED)
No public prices (quote / sales) Billing basis: not stated
No public prices. The pricing page (read Oct 18, 2026) describes per-technician pricing across three packages, Starter, Essentials and The Works, each behind a Request Pricing button, and a demo form that asks for industry and number of technicians. Pro products, including the AI Virtual Agent, carry no prices on the pages we read. Confirm with ServiceTitan.
Prices change; check the vendor page. The label above is from our recorded pricing text, not a ranking; see the pricing index.
Facts last checked: Oct 18, 2026
USER REVIEWS
Reviews are the opinions of individual users, not Means & Methods Lab test results. Every review is held for moderation before it appears. Reviewers who work for, are paid by, or have a financial relationship with ServiceTitan or a competitor must disclose it; disclosed affiliations are shown with the review. Reviews and moderation are never for sale.
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COMPARE (VENDOR FACTS SIDE BY SIDE)
ARTICLES (SOURCED, NOT TESTED)
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SOURCES
- https://www.servicetitan.com/pricing (accessed Oct 18, 2026)
- https://www.servicetitan.com/features/titan-intelligence (accessed Oct 18, 2026)
- https://www.servicetitan.com/features/atlas (accessed Oct 18, 2026)
- https://www.servicetitan.com/features/pro/voice-agent (accessed Oct 18, 2026)