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ServiceTitan vs Jobber

Two field service platforms at different ends of the market that both build AI call answering and a business assistant in. ServiceTitan is quote-only, priced per technician, and reaches up to commercial, enterprise and franchise trades; Jobber publishes plan prices by team size for home service businesses. Vendor pages read Oct 23, 2026; desk research, not tested, no winner.

DESK RESEARCH, NOT TESTED. Compiled from vendors' public websites (accessed Oct 23, 2026). Vendor claims are not verified by Means & Methods Lab. No scores or rankings.

In short: ServiceTitan (Field service management for the trades with built-in AI (Titan Intelligence, Atlas, AI Virtual Agent); no public prices (quote / sales)) vs Jobber (Home service field management with Jobber AI and an AI Receptionist; vendor publishes prices). Facts last checked Oct 23, 2026. No winner declared; not tested.

Side by side

ServiceTitan vs Jobber: vendor-published facts side by side
Sheet rowServiceTitanJobber
CategoryField service management for the trades with built-in AI (Titan Intelligence, Atlas, AI Virtual Agent)Home service field management with Jobber AI and an AI Receptionist
AI role (our label)AI features added to established productAI features added to established product
What it doesField service and contractor management software for residential and commercial trades (HVAC, plumbing, electrical, roofing, garage door, chimney, septic, pest control and others, plus commercial mechanical, refrigeration and fire and life safety), covering call booking, dispatching, scheduling, invoicing, pricebook, mobile estimates, payroll, memberships, marketing, reporting, accounting and inventory, with add-on Pro products (Marketing, Contact Center, Pricebook, Fleet, Scheduling, Dispatch and Field Pro). Its Titan Intelligence page (read Oct 18, 2026) groups its AI as Atlas, Ads Optimizer (feeds ServiceTitan revenue data into Google Ads), Job Value Predictor, Second Chance Leads (flags unbooked calls that a call back might save), Price Insights in Pricebook Pro (compares your price for a service with the regional average selling price), a quarterly Benchmark Report, Review Response Generator, Invoice Summary and Invoice Email generators, and Risky Driver Detection in Fleet Pro. Atlas, described as an AI sidekick, answers technicians' questions from ServiceTitan data and, with Field Pro, from equipment manuals, spec sheets and installation guides, and helps with troubleshooting; Atlas in the office is listed as coming soon. The AI Virtual Agent page describes a native voice and SMS agent that books calls straight to the dispatch board from ServiceTitan data and your business rules, confirms and reschedules appointments, transfers to a live CSR when needed and logs summaries and transcripts; ServiceTitan says it works with Contact Center Pro or another phone system. Vendor claims, not verified by us: over 100,000 contractors, and about 20 minutes to implement the AI Virtual Agent. Re-read Oct 19, 2026: unchanged; Atlas in the Office is still marked coming soon. Re-checked Oct 21, 2026: unchanged in substance; Atlas in the Office is still marked coming soon, the Pro menu now names Field Pro as formerly Sales Pro, and the products menu lists FieldRoutes, Aspire, Convex and Conduit alongside ServiceTitan. Re-checked Oct 23, 2026: Atlas in the Office is still marked coming soon. The Titan Intelligence page lists upcoming features (Integration Errors Assistant, Automated Invoice Capture, Automated Proposal Templates, Audience Assistant, Email Content Generator, GPS Enabled Timesheets, TI Chat Assistant), and the AI Virtual Agent page lists SMS texting (exclusive to ServiceTitan tracking numbers), a self-serve knowledge base, multiple agents per account and outbound lead response. Pilot booking-rate figures and customer quotes are vendor material and not used.Field service management software for home service businesses in 50+ industries including HVAC, plumbing and landscaping (its AI page, read Oct 18, 2026): online booking, quotes, invoices and online payments, scheduling and route optimization, a client hub, two-way texting, automations, job costing, time tracking with geofenced visit timers, receipt capture into job expenses, QuickBooks Online sync and an app marketplace of 100+ tools. Its AI features: Jobber AI, a business assistant by chat on web and mobile and by voice on mobile, which answers questions about your business from your data and insights from other home service companies and can turn live data into a custom report; Jobber AI Voice for field workers, who can log notes and update jobs hands-free in any language with note translation; Rewrite for client messages; and Receptionist, which answers calls and texts 24/7, books visits using your online booking settings, creates work requests or takes messages, texts back callers who hang up, transfers the call or texts you on keywords you choose (for example burst pipe or no heat), and logs a summary, transcript and recording of each conversation. A Receptionist Companion that drafts the paperwork while you take a call is listed as coming soon. Vendor claims, not verified by us: 400,000 service pros, and Receptionist handling over 20 calls per week on average without intervention. Re-read Oct 19, 2026: unchanged; Receptionist Companion is still listed as coming soon. Re-checked Oct 21, 2026: the AI page is now organized around Custom Report Builder, Automations (Jobber suggests automations and can send follow-ups, draft quotes and flag high-value jobs), Rewrite, AI Receptionist, Voice (100+ tasks hands-free from the mobile app) and Recommendations (business advice from your data and patterns across thousands of home service companies). The Receptionist Companion was not mentioned on the AI page in today's read. Re-checked Oct 23, 2026: AI page unchanged in substance (Custom Report Builder, Automations, Rewrite, AI Receptionist, Voice with 100+ hands-free tasks, Recommendations). The Receptionist page lists Receptionist Companion as coming soon and says calls and texts can be switched on separately and existing numbers kept through call forwarding. User counts and quotes are vendor material and not used.
Who it's forResidential and commercial service, replacement and construction contractors in HVAC, plumbing, electrical and other trades, from growing shops to enterprise and franchise groups.Home service pros and small to mid-size field teams: HVAC, plumbing, electrical, landscaping, cleaning, painting and similar trades.
Pricing (as publicly stated)No public prices. The pricing page (read Oct 18, 2026; unchanged Oct 19, 2026) describes per-technician pricing across three packages, Starter, Essentials and The Works, each behind a Request Pricing button, and a demo form that asks for industry and number of technicians. Pro products, including the AI Virtual Agent, carry no prices on the pages we read. Confirm with ServiceTitan. Re-checked Oct 21, 2026: unchanged (Starter, Essentials and The Works, each Request Pricing). Re-checked Oct 23, 2026: unchanged (Starter, Essentials and The Works with per-technician pricing by request; no figures).Published on getjobber.com/pricing (read Oct 18, 2026; unchanged Oct 19, 2026), with three billing options (monthly with no commitment, monthly on a 1-year commitment, or annual prepaid, quoted per month) and prices that rise with team size. For one user: Core $49 / $39 / $29; Connect $139 / $119 / $99; Grow $199 / $169 / $149; Connect and Grow list higher prices for 2-5, 6-10 and 11-15 person teams (Grow up to $499 / $429 / $399). Plus includes 5 users at $499 / $439 / $399, 10 users at $599 / $499 / $449 and 15 users at $699 / $599 / $529. A user is anyone who accesses the account to view or manage the schedule; added users are $29 a month each. The AI-powered Receptionist is listed among Plus features and as an add-on whose price was not shown on the page we read. 14-day free trial of Grow with no credit card; annual prepaid is non-refundable. Franchise and multi-location pricing via its Partnerships team. Re-checked Oct 21, 2026: list prices unchanged (one user: Core $49 / $39 / $29, Connect $139 / $119 / $99, Grow $199 / $169 / $149; Plus 5 users $499 / $439 / $399 and 10 users $599 / $499 / $449; added users $29 a month; 14-day Grow trial with no credit card). The page also shows a promotion marked as ending October 30 with lower introductory rates for the first 3 or 12 months (up to 40% off, per the page). Re-checked Oct 23, 2026: list prices unchanged (Core $49/$39/$29, Connect $139/$119/$99, Grow $199/$169/$149 for one user; Plus from $499/$439/$399 with 5 users; added users $29 a month). The page's promotion now states it ends Oct 30, 2026 at 11:59 p.m. PT for new customers on Core, Connect, Grow and Plus; promotional prices are not repeated here.
User reviewsNo reviews yet. Read or writeNo reviews yet. Read or write
Vendor links
Sources

Facts last checked: Oct 23, 2026. Prices change; check the vendor page before relying on them.

Where the vendor descriptions differ

  • AI call answering: ServiceTitan's AI Virtual Agent, a Pro product, books calls to the dispatch board from ServiceTitan data and your rules (job type, location, skill sets), confirms and reschedules appointments, transfers to a live CSR and logs summaries and transcripts; it works with Contact Center Pro or another phone system, and SMS texting is limited to ServiceTitan tracking numbers. Jobber's Receptionist answers calls and texts 24/7, books visits from your online booking settings, creates work requests or takes messages, texts back hang-ups, transfers or alerts you on keywords you choose, and logs a summary, transcript and recording; calls and texts can be switched on separately and you keep your number through call forwarding.
  • Assistants: ServiceTitan's Atlas answers technicians' questions from ServiceTitan data and, with Field Pro, from equipment manuals, spec sheets and installation guides, and helps with troubleshooting; Atlas in the Office is marked coming soon. Jobber AI answers business questions by chat on web and mobile and by voice on mobile, builds custom reports from live data, drafts quotes and suggests automations; Voice lists 100+ hands-free tasks in the mobile app.
  • Other AI: ServiceTitan's Titan Intelligence lists Ads Optimizer, Job Value Predictor, Second Chance Leads, Price Insights against regional averages, a Benchmark Report, review and invoice text generators and Risky Driver Detection, with more features listed as coming. Jobber lists Rewrite for client messages and Recommendations that blend your data with patterns across home service businesses.
  • Who each names: ServiceTitan lists residential and commercial service, replacement and construction, including mechanical, refrigeration, plumbing, electrical and fire and life safety trades, plus enterprise and franchise. Jobber names home service pros in 50+ industries, including HVAC, plumbing and landscaping.
  • AI tags: both are tagged AI features added to an established product.
  • Pricing (checked Oct 23, 2026): ServiceTitan lists Starter, Essentials and The Works with per-technician pricing by request and no figures; Pro products such as AI Virtual Agent are not priced on the page. Jobber lists, for one user, Core $49, Connect $139 and Grow $199 a month with no commitment ($39, $119, $169 on a 1-year commitment; $29, $99, $149 a month prepaid annually), Plus from $499 with 5 users, and added users at $29 a month; Receptionist is listed among Plus features with no separate price shown, and a sign-up promotion runs to Oct 30, 2026.
  • Not used here: ServiceTitan's contractor count, revenue-growth figure, pilot booking rates and customer quotes, and Jobber's user count and quotes (vendor material). Neither tool has been tested by Means & Methods Lab.

Paraphrased from the sources listed above. Vendor claims are reported as claims.

What users say

The facts above come from vendor websites. Whether either tool is any good for your work is something only people who use them can say. These are member reviews, all ratings shown, never edited or removed for being negative.

Used either of these? Share your take

Good or bad, an honest review from an estimator, PM or super helps the next team more than another vendor demo. You post under a handle; your email is never shown.

Questions to ask in your review

  • What ServiceTitan's per-technician price and AI Virtual Agent cost for your crew size
  • What Jobber's Receptionist costs on plans below Plus
  • How each AI agent handles an emergency call outside your booking rules
  • What did you use it for, on what kind of work and project size?
  • How long did setup and training take, and who on your team did it?
  • What does it cost you in practice, compared with what the sales call said?

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