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FieldPulse vs ServiceTitan

Two quote-only field service platforms for residential and commercial trade contractors, both with AI call answering and an assistant built on your own data. FieldPulse groups its AI as Field Intelligence: Maverick, an office assistant included in the base subscription, and Operator AI, an add-on that answers overflow and after-hours calls. ServiceTitan groups its AI as Titan Intelligence, with the Atlas assistant, an AI Virtual Agent sold as a Pro product, and models such as Job Value Predictor and Second Chance Leads. Desk research from vendor pages read Oct 29, 2026; not tested, no winner.

DESK RESEARCH, NOT TESTED. Compiled from vendors' public websites (accessed Oct 29, 2026). Vendor claims are not verified by Means & Methods Lab. No scores or rankings.

In short: FieldPulse (Field service management with the Maverick AI assistant and Operator AI call answering; no public prices (quote / sales)) vs ServiceTitan (Field service management for the trades with built-in AI (Titan Intelligence, Atlas, AI Virtual Agent); no public prices (quote / sales)). Facts last checked Oct 29, 2026. No winner declared; not tested.

Side by side

FieldPulse vs ServiceTitan: vendor-published facts side by side
Sheet rowFieldPulseServiceTitan
CategoryField service management with the Maverick AI assistant and Operator AI call answeringField service management for the trades with built-in AI (Titan Intelligence, Atlas, AI Virtual Agent)
AI role (our label)AI features added to established productAI features added to established product
What it doesField service management software for residential and commercial trade service businesses (its industry list includes HVAC-R, electrical, plumbing, garage door, locksmith, property management, appliance repair, commercial equipment, fire and security, septic and A/V installation, plus franchises): scheduling and dispatching, work orders, jobs and projects, custom workflows (ClearPath), estimates and invoices, payments and financing, job costing, QuickBooks integration, inventory, dashboards and reporting, customer communication, customer and booking portals, maintenance agreements, asset management and a mobile app. It groups its AI as Field Intelligence (pages read Oct 18, 2026). Maverick, an assistant for owners and office staff included in the base subscription, answers questions about revenue, open invoices and jobs from live FieldPulse data, finds records from loosely worded questions, builds reports you can pin to a dashboard or have emailed on a schedule, finds open times with the right team while a customer is on the phone, and drafts customers, jobs, estimates, invoices, purchase orders and 13+ other record types from typed or dictated requests using your item list and prices; every draft stops on a card a person reviews and approves. FieldPulse says Maverick never messages customers, cannot bulk create or delete records, charge cards or process payments, sees only what your account can see, and that neither FieldPulse nor its AI providers train AI on your data. Operator AI, an add-on, answers after-hours, declined or overflow calls (live staff get the call first), asks qualifying questions such as service type and location, books jobs into the schedule, alerts technicians by SMS or email, routes urgent calls by phone-tree rules you set and, per the Field Intelligence page, holds conversations in 30+ languages. Chat AI, also an add-on, answers questions and books jobs from your website chat and can hand a conversation to Operator AI or your team. Re-read Oct 19, 2026: the Field Intelligence page is unchanged in substance. Re-checked Oct 21, 2026: unchanged in substance; the menu marks Maverick New and Included on every plan, and the Field Intelligence page still lists Operator AI (30+ languages) and Chat AI. Re-checked Oct 23, 2026: AI pages unchanged in substance (Maverick included on every plan; Operator AI 24/7 call answering and booking in 30+ languages; Chat AI website chatbot). The site footer links a page titled Hey AI, Learn About Us aimed at AI assistants; it was not used as a source. The Highest rated FSM line is a vendor claim and not used. Re-checked Oct 25, 2026: AI pages unchanged in substance (Maverick included on every plan and answering from your own jobs, customers and numbers; Operator AI 24/7 call answering and booking; Chat AI website chat in 30+ languages). The rating line and review count are vendor content and not used. Re-checked Oct 27, 2026: homepage and pricing page unchanged in substance. Re-checked Oct 29, 2026: Maverick and Operator AI pages unchanged in substance (Maverick drafts 13+ record types that stop on a card a person approves; Operator AI answers after-hours, declined or overloaded calls and books jobs into FieldPulse, with custom phone trees). Revenue figures on the Operator AI page are vendor marketing and not used.Field service and contractor management software for residential and commercial trades (HVAC, plumbing, electrical, roofing, garage door, chimney, septic, pest control and others, plus commercial mechanical, refrigeration and fire and life safety), covering call booking, dispatching, scheduling, invoicing, pricebook, mobile estimates, payroll, memberships, marketing, reporting, accounting and inventory, with add-on Pro products (Marketing, Contact Center, Pricebook, Fleet, Scheduling, Dispatch and Field Pro). Its Titan Intelligence page (read Oct 18, 2026) groups its AI as Atlas, Ads Optimizer (feeds ServiceTitan revenue data into Google Ads), Job Value Predictor, Second Chance Leads (flags unbooked calls that a call back might save), Price Insights in Pricebook Pro (compares your price for a service with the regional average selling price), a quarterly Benchmark Report, Review Response Generator, Invoice Summary and Invoice Email generators, and Risky Driver Detection in Fleet Pro. Atlas, described as an AI sidekick, answers technicians' questions from ServiceTitan data and, with Field Pro, from equipment manuals, spec sheets and installation guides, and helps with troubleshooting; Atlas in the office is listed as coming soon. The AI Virtual Agent page describes a native voice and SMS agent that books calls straight to the dispatch board from ServiceTitan data and your business rules, confirms and reschedules appointments, transfers to a live CSR when needed and logs summaries and transcripts; ServiceTitan says it works with Contact Center Pro or another phone system. Vendor claims, not verified by us: over 100,000 contractors, and about 20 minutes to implement the AI Virtual Agent. Re-read Oct 19, 2026: unchanged; Atlas in the Office is still marked coming soon. Re-checked Oct 21, 2026: unchanged in substance; Atlas in the Office is still marked coming soon, the Pro menu now names Field Pro as formerly Sales Pro, and the products menu lists FieldRoutes, Aspire, Convex and Conduit alongside ServiceTitan. Re-checked Oct 23, 2026: Atlas in the Office is still marked coming soon. The Titan Intelligence page lists upcoming features (Integration Errors Assistant, Automated Invoice Capture, Automated Proposal Templates, Audience Assistant, Email Content Generator, GPS Enabled Timesheets, TI Chat Assistant), and the AI Virtual Agent page lists SMS texting (exclusive to ServiceTitan tracking numbers), a self-serve knowledge base, multiple agents per account and outbound lead response. Pilot booking-rate figures and customer quotes are vendor material and not used. Re-checked Oct 25, 2026: homepage and pricing page unchanged in substance (residential and commercial trades; real-time costing and predictive insights; accounting and billing automation; Pricebook Pro among Pro products). Outcome figures on the homepage are vendor claims and not used. Re-checked Oct 27, 2026 (also read for a compare): homepage, pricing and AI Virtual Agent pages unchanged in substance. The AI Virtual Agent page has moved from /features/pro/voice-agent to /features/pro/virtual-agent (the old URL redirects); links updated. Re-checked Oct 29, 2026: Titan Intelligence and AI Virtual Agent pages unchanged in substance (Atlas, Ads Optimizer, Job Value Predictor, Second Chance Leads, Price Insights, Benchmark Report, Review Response, Invoice Summary and Invoice Email generators, Risky Driver Detection; the Virtual Agent books to the dispatch board, confirms appointments and transfers to a live CSR). Percentage results on these pages are vendor claims and not used.
Who it's forResidential and commercial trade service businesses from small teams to franchises: HVAC-R, electrical, plumbing, garage door, locksmith, appliance repair, fire and security and similar trades.Residential and commercial service, replacement and construction contractors in HVAC, plumbing, electrical and other trades, from growing shops to enterprise and franchise groups.
Pricing (as publicly stated)No public prices. The pricing page (read Oct 18, 2026; unchanged Oct 19, 2026) says FieldPulse is seat-based: you buy a set number of seats up front for the contract term, the rate depends on what each seat can access, and a quote comes from a form that asks for industry and number of employees. Add-ons (Operator AI, Chat AI, Engage VoIP, Fleet Tracking, Pricebook, Dynamic Proposals and Custom Forms) are priced separately, some flat, some by consumption and some by seat; Engage is priced by line and license. Maverick is included in the base subscription. No free trial (a demo instead); the FAQ says prices on third-party review sites are not verified by FieldPulse. Confirm with FieldPulse. Re-checked Oct 21, 2026: still no prices (seat-based custom quote). The pricing page now lists its optional premium products as Engage (line and license-based pricing), Operator AI, Chat AI, Pricebook, FieldPulse Payments, FieldPulse Financing, Fleet Tracking and Custom Forms, without figures. Re-checked Oct 23, 2026: still no prices; the pricing page says FieldPulse is seat-based with a custom quote, premium products are optional, and Engage phone lines use line and license-based pricing on request. Re-checked Oct 25, 2026: still no prices; the pricing page says FieldPulse is seat-based with a custom quote from a form asking industry and number of employees, premium products are optional, and Engage uses line and license-based pricing on request. Re-checked Oct 27, 2026: still no prices; seat-based pricing with a custom quote, premium products optional. Re-checked Oct 29, 2026: still no prices (seat-based custom quote; Engage priced by line and license; demo instead of a free trial).No public prices. The pricing page (read Oct 18, 2026; unchanged Oct 19, 2026) describes per-technician pricing across three packages, Starter, Essentials and The Works, each behind a Request Pricing button, and a demo form that asks for industry and number of technicians. Pro products, including the AI Virtual Agent, carry no prices on the pages we read. Confirm with ServiceTitan. Re-checked Oct 21, 2026: unchanged (Starter, Essentials and The Works, each Request Pricing). Re-checked Oct 23, 2026: unchanged (Starter, Essentials and The Works with per-technician pricing by request; no figures). Re-checked Oct 25, 2026: unchanged (Starter, Essentials and The Works with per-technician pricing by request; no figures). Re-checked Oct 27, 2026: unchanged (Starter, Essentials and The Works, each Request Pricing; no figures). Re-checked Oct 29, 2026: unchanged (Starter, Essentials and The Works with per-technician pricing, each Request Pricing; no figures).
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Sources

Facts last checked: Oct 29, 2026. Prices change; check the vendor page before relying on them.

Where the vendor descriptions differ

  • Assistants: FieldPulse says Maverick answers questions about revenue, open invoices and jobs from live FieldPulse data, finds open times while a customer is on the phone, and drafts customers, jobs, estimates, invoices, purchase orders and 13+ other record types, each stopping on a card a person reviews and approves. ServiceTitan describes Atlas as an AI sidekick that answers technicians' questions from ServiceTitan data and, with Field Pro, from equipment manuals and spec sheets;
  • Call answering: FieldPulse's Operator AI answers after-hours, declined or overloaded calls, lets live agents take calls first, uses custom phone trees to route urgent requests, and books jobs into FieldPulse. ServiceTitan's AI Virtual Agent books straight to the dispatch board, confirms existing appointments, transfers to a live CSR when needed and logs AI summaries and transcripts.
  • Other AI: ServiceTitan also lists Ads Optimizer, Job Value Predictor, Second Chance Leads, Price Insights in Pricebook Pro, a Benchmark Report, review and invoice text generators and Risky Driver Detection in Fleet Pro. FieldPulse's Field Intelligence pages center on Maverick, Operator AI and Chat AI.
  • Data and safeguards (vendor statements): FieldPulse says Maverick never messages customers, cannot bulk create or delete records or process payments, and that neither FieldPulse nor its AI providers train on your data. The ServiceTitan pages we read let you set what the Virtual Agent can and cannot book.
  • Pricing (checked Oct 29, 2026): neither publishes figures. FieldPulse is seat-based with a custom quote, add-ons such as Operator AI priced separately, and a demo instead of a free trial. ServiceTitan lists Starter, Essentials and The Works with per-technician pricing, each behind Request Pricing, and prices Pro products separately. See each tool page for detail.
  • Not used here: ServiceTitan's percentage results and FieldPulse's revenue lines (vendor material). Neither tool has been tested by Means & Methods Lab.

Paraphrased from the sources listed above. Vendor claims are reported as claims.

What users say

The facts above come from vendor websites. Whether either tool is any good for your work is something only people who use them can say. These are member reviews, all ratings shown, never edited or removed for being negative.

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Questions to ask in your review

  • What each costs for your number of seats or technicians, with AI call answering added
  • How each AI call agent handles an emergency call outside your service area
  • What did you use it for, on what kind of work and project size?
  • How long did setup and training take, and who on your team did it?
  • What does it cost you in practice, compared with what the sales call said?
  • Where does it fall short, and what would make you switch?

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