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FieldEdge vs ServiceTitan

Two quote-only field service platforms aimed at multi-truck HVAC, plumbing and electrical contractors, with a clear split on AI: ServiceTitan builds in an AI call agent, the Atlas assistant and Titan Intelligence models, while FieldEdge names no AI features on the pages we read. Pages read Oct 18, 2026; desk research, not tested, no winner.

DESK RESEARCH, NOT TESTED. Compiled from vendors' public websites (accessed Oct 18, 2026). Vendor claims are not verified by Means & Methods Lab. No scores or rankings.

In short: FieldEdge (Field service management for multi-truck HVAC, plumbing and electrical contractors; no public prices (quote / sales)) vs ServiceTitan (Field service management for the trades with built-in AI (Titan Intelligence, Atlas, AI Virtual Agent); no public prices (quote / sales)). Facts last checked Oct 18, 2026. No winner declared; not tested.

Side by side

FieldEdge vs ServiceTitan: vendor-published facts side by side
Sheet rowFieldEdgeServiceTitan
CategoryField service management for multi-truck HVAC, plumbing and electrical contractorsField service management for the trades with built-in AI (Titan Intelligence, Atlas, AI Virtual Agent)
AI role (our label)Not AI-firstAI features added to established product
What it doesField service management software for HVAC, plumbing, electrical, locksmith, appliance repair and other service contractors, aimed at multi-truck operations (homepage, read Oct 18, 2026): call booking, scheduling and dispatching from a central dispatch board with GPS tracking, work orders and a technician mobile app, quotes and invoices, a pricebook with flat-rate pricing, purchases and replenishment, service agreements, reporting, tech time tracking, integrated SMS texting and QuickBooks Online and Desktop sync. Add-on products include FieldEdge Payments, FieldEdge Flat Rate (an equipment and repairs pricing database), Proposal Pro (good, better, best options for the homeowner), MarketingEdge (email marketing and two-way texting) and a Consumer Management Portal; the company also sells a separate product, ESC. We found no AI features named on the pages we read (homepage, pricing, scheduling and dispatching, and What's New, which lists multiple technician assignments per work order, online appointment requests, two-way SMS and a Mobile 2.0 app in development). The homepage describes smart dispatching with GPS tracking and intelligent task assignment without saying it uses AI. We list FieldEdge as a comparison point for the AI features of other field service platforms.Field service and contractor management software for residential and commercial trades (HVAC, plumbing, electrical, roofing, garage door, chimney, septic, pest control and others, plus commercial mechanical, refrigeration and fire and life safety), covering call booking, dispatching, scheduling, invoicing, pricebook, mobile estimates, payroll, memberships, marketing, reporting, accounting and inventory, with add-on Pro products (Marketing, Contact Center, Pricebook, Fleet, Scheduling, Dispatch and Field Pro). Its Titan Intelligence page (read Oct 18, 2026) groups its AI as Atlas, Ads Optimizer (feeds ServiceTitan revenue data into Google Ads), Job Value Predictor, Second Chance Leads (flags unbooked calls that a call back might save), Price Insights in Pricebook Pro (compares your price for a service with the regional average selling price), a quarterly Benchmark Report, Review Response Generator, Invoice Summary and Invoice Email generators, and Risky Driver Detection in Fleet Pro. Atlas, described as an AI sidekick, answers technicians' questions from ServiceTitan data and, with Field Pro, from equipment manuals, spec sheets and installation guides, and helps with troubleshooting; Atlas in the office is listed as coming soon. The AI Virtual Agent page describes a native voice and SMS agent that books calls straight to the dispatch board from ServiceTitan data and your business rules, confirms and reschedules appointments, transfers to a live CSR when needed and logs summaries and transcripts; ServiceTitan says it works with Contact Center Pro or another phone system. Vendor claims, not verified by us: over 100,000 contractors, and about 20 minutes to implement the AI Virtual Agent.
Who it's forSmall and mid-market multi-truck service contractors in HVAC, plumbing and electrical, plus locksmith, appliance repair and similar trades.Residential and commercial service, replacement and construction contractors in HVAC, plumbing, electrical and other trades, from growing shops to enterprise and franchise groups.
Pricing (as publicly stated)No public prices. The pricing page (read Oct 18, 2026) lists three plans, Select, Premier and Elite, each behind a Request Pricing button, with 2, 4 and 6 mobile app licenses included; its FAQ says pricing varies with the number of technicians or employees and the add-ons you choose, and that Proposal Pro, MarketingEdge and the Consumer Management Portal can be added to Select and Premier. No free trial; FieldEdge says its team does onboarding, data transfer and training instead. Upgrades are allowed any time and downgrades at the end of the contract period. Confirm with FieldEdge.No public prices. The pricing page (read Oct 18, 2026) describes per-technician pricing across three packages, Starter, Essentials and The Works, each behind a Request Pricing button, and a demo form that asks for industry and number of technicians. Pro products, including the AI Virtual Agent, carry no prices on the pages we read. Confirm with ServiceTitan.
Test statusNot tested. No scores.Not tested. No scores.
Vendor links
Sources

Facts last checked: Oct 18, 2026. Prices change; check the vendor page before relying on them.

Where the vendor descriptions differ

  • AI: ServiceTitan lists an AI Virtual Agent (a Pro product) that books calls to the dispatch board, the Atlas assistant for technicians, and Titan Intelligence features such as Job Value Predictor, Second Chance Leads and Price Insights. FieldEdge's homepage, pricing, dispatching and What's New pages name no AI features; it describes smart dispatching with GPS tracking.
  • Sales tools: FieldEdge lists Proposal Pro (good, better, best options), FieldEdge Flat Rate (an equipment and repairs pricing database) and MarketingEdge (email and two-way texting). ServiceTitan lists mobile estimates, a pricebook with Pricebook Pro, memberships and marketing tools.
  • Back office: FieldEdge lists QuickBooks Online and Desktop sync and integrations including Intacct; ServiceTitan lists payroll, accounting and inventory in its platform.
  • Pricing: both are quote-only. FieldEdge lists Select, Premier and Elite (2, 4 and 6 mobile app licenses included) and says the price depends on technician or employee count and add-ons; no free trial. ServiceTitan lists Starter, Essentials and The Works with per-technician pricing by request.

Paraphrased from the sources listed above. Vendor claims are reported as claims.

What we can't tell you yet

Which tool is better for your work. That needs testing on the same package with a verified answer key. Planned measures for this comparison:

See the methodology and leaderboard status.

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