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Jobber vs Service Fusion

Two field service platforms with published prices: one priced by plan and team size with Jobber AI built in, and one with flat monthly plans and unlimited users plus an AI phone answering partner. Desk research from vendor pages read Oct 25, 2026; not tested, no winner.

DESK RESEARCH, NOT TESTED. Compiled from vendors' public websites (accessed Oct 25, 2026). Vendor claims are not verified by Means & Methods Lab. No scores or rankings.

In short: Jobber (Home service field management with Jobber AI and an AI Receptionist; vendor publishes prices) vs Service Fusion (Field service management with flat plans and ZyraTalk AI call answering; vendor publishes prices). Facts last checked Oct 25, 2026. No winner declared; not tested.

Side by side

Jobber vs Service Fusion: vendor-published facts side by side
Sheet rowJobberService Fusion
CategoryHome service field management with Jobber AI and an AI ReceptionistField service management with flat plans and ZyraTalk AI call answering
AI role (our label)AI features added to established productAI features added to established product
What it doesField service management software for home service businesses in 50+ industries including HVAC, plumbing and landscaping (its AI page, read Oct 18, 2026): online booking, quotes, invoices and online payments, scheduling and route optimization, a client hub, two-way texting, automations, job costing, time tracking with geofenced visit timers, receipt capture into job expenses, QuickBooks Online sync and an app marketplace of 100+ tools. Its AI features: Jobber AI, a business assistant by chat on web and mobile and by voice on mobile, which answers questions about your business from your data and insights from other home service companies and can turn live data into a custom report; Jobber AI Voice for field workers, who can log notes and update jobs hands-free in any language with note translation; Rewrite for client messages; and Receptionist, which answers calls and texts 24/7, books visits using your online booking settings, creates work requests or takes messages, texts back callers who hang up, transfers the call or texts you on keywords you choose (for example burst pipe or no heat), and logs a summary, transcript and recording of each conversation. A Receptionist Companion that drafts the paperwork while you take a call is listed as coming soon. Vendor claims, not verified by us: 400,000 service pros, and Receptionist handling over 20 calls per week on average without intervention. Re-read Oct 19, 2026: unchanged; Receptionist Companion is still listed as coming soon. Re-checked Oct 21, 2026: the AI page is now organized around Custom Report Builder, Automations (Jobber suggests automations and can send follow-ups, draft quotes and flag high-value jobs), Rewrite, AI Receptionist, Voice (100+ tasks hands-free from the mobile app) and Recommendations (business advice from your data and patterns across thousands of home service companies). The Receptionist Companion was not mentioned on the AI page in today's read. Re-checked Oct 23, 2026: AI page unchanged in substance (Custom Report Builder, Automations, Rewrite, AI Receptionist, Voice with 100+ hands-free tasks, Recommendations). The Receptionist page lists Receptionist Companion as coming soon and says calls and texts can be switched on separately and existing numbers kept through call forwarding. User counts and quotes are vendor material and not used. Re-checked Oct 25, 2026: pricing page unchanged in substance (Jobber AI Voice, Jobber AI Chat, AI custom report builder, auto-drafted quotes, Jobber AI Voice for Field Workers with note translation; Receptionist for 24/7 call and text answering, shown as an add-on on lower plans and listed among Plus features; Marketing Suite add-on; QuickBooks Online and Xero sync). The footer links a page titled Hey AI, learn about us aimed at AI assistants; it was not used as a source. Customer quotes are not used.Field service management software for service businesses in HVAC and refrigeration, plumbing, electrical and the other trades in its industry menu (among them appliance repair, garage door, roofing, remodeling, solar, landscaping and septic): customer management, estimates and jobs, scheduling and dispatching with route planning, invoicing and integrated payments, QuickBooks Online and Desktop integration, project management, reporting, a technician mobile app, service agreements, job costing, inventory, eSign documents, a customer web portal, GPS fleet tracking and, on Pro, an open API. AI shows up in two places on the pages we read (Oct 18, 2026). Its AI Phone Answering page describes ZyraTalk, an AI call answering service from the same EverPro group, which answers calls 24/7, asks clarifying questions, books appointments into the Service Fusion schedule, creates customer records and follow-up tasks, escalates urgent calls to a person and logs a transcript, recording and key data for each call; it also lists an AI webchat for your website and outbound calls that follow up on pending estimates, completed jobs, membership renewals and unpaid invoices. ServiceCall.ai, Service Fusion's phone add-on, is described as combining VoIP and artificial intelligence and lists call and voicemail transcription, call tracking linked to jobs and estimates, call queues, call scripts, recording and Ring-a-Tech routing; it requires a Service Fusion subscription. Vendor claims, not verified by us: over 7,000 service companies, and more than 1 million customer conversations handled by ZyraTalk. Re-read Oct 19, 2026: unchanged in substance. Re-checked Oct 21, 2026: unchanged in substance (ZyraTalk inbound call answering plus outbound follow-up on estimates, completed jobs and unpaid invoices). Re-read Oct 22, 2026: homepage, pricing and AI Phone Answering pages unchanged in substance (ZyraTalk 24/7 inbound answering that books into the Service Fusion schedule, escalates urgent calls and logs transcripts, plus outbound follow-up calls and an AI webchat; ServiceCall.ai VoIP add-on). The homepage now describes automatic route planning that optimizes for speed, fuel costs, vehicle capacity, driver schedules, traffic, weather and customer preferences, with real-time route changes. Its customer counts differ between the homepage and pricing page (vendor claims, not used), as do its review-site rating and customer quotes. Re-checked Oct 23, 2026: homepage, pricing and AI Phone Answering pages unchanged in substance (ZyraTalk 24/7 inbound answering that books into the schedule and escalates urgent calls, outbound follow-up calls, AI webchat, ServiceCall.ai add-on, automatic route planning). Customer counts, review-site ratings and quotes are not used. Re-checked Oct 25, 2026: pricing and AI Phone Answering pages unchanged in substance (ZyraTalk 24/7 inbound answering that asks clarifying questions, books into the schedule and escalates urgent calls; AI webchat; ServiceCall.ai add-on). Customer counts, review-site ratings and quotes are not used.
Who it's forHome service pros and small to mid-size field teams: HVAC, plumbing, electrical, landscaping, cleaning, painting and similar trades.Home and commercial service contractors of any team size that want one price regardless of headcount: HVAC, plumbing, electrical and similar trades.
Pricing (as publicly stated)Published on getjobber.com/pricing (read Oct 18, 2026; unchanged Oct 19, 2026), with three billing options (monthly with no commitment, monthly on a 1-year commitment, or annual prepaid, quoted per month) and prices that rise with team size. For one user: Core $49 / $39 / $29; Connect $139 / $119 / $99; Grow $199 / $169 / $149; Connect and Grow list higher prices for 2-5, 6-10 and 11-15 person teams (Grow up to $499 / $429 / $399). Plus includes 5 users at $499 / $439 / $399, 10 users at $599 / $499 / $449 and 15 users at $699 / $599 / $529. A user is anyone who accesses the account to view or manage the schedule; added users are $29 a month each. The AI-powered Receptionist is listed among Plus features and as an add-on whose price was not shown on the page we read. 14-day free trial of Grow with no credit card; annual prepaid is non-refundable. Franchise and multi-location pricing via its Partnerships team. Re-checked Oct 21, 2026: list prices unchanged (one user: Core $49 / $39 / $29, Connect $139 / $119 / $99, Grow $199 / $169 / $149; Plus 5 users $499 / $439 / $399 and 10 users $599 / $499 / $449; added users $29 a month; 14-day Grow trial with no credit card). The page also shows a promotion marked as ending October 30 with lower introductory rates for the first 3 or 12 months (up to 40% off, per the page). Re-checked Oct 23, 2026: list prices unchanged (Core $49/$39/$29, Connect $139/$119/$99, Grow $199/$169/$149 for one user; Plus from $499/$439/$399 with 5 users; added users $29 a month). The page's promotion now states it ends Oct 30, 2026 at 11:59 p.m. PT for new customers on Core, Connect, Grow and Plus; promotional prices are not repeated here. Re-checked Oct 25, 2026: list prices unchanged (Core $49/$39/$29, Connect $139/$119/$99, Grow $199/$169/$149 for one user, monthly / monthly with a 1-year commitment / billed annually; Plus from $499/$439/$399 with 5 users; added users $29 a month; card processing 2.9% + 30 cents, Tap to Pay 2.7% + 30 cents, ACH 1%). The promotion marked as ending October 30 is still shown; promotional prices are not repeated here.Published on servicefusion.com/pricing (read Oct 18, 2026; unchanged Oct 19, 2026), with unlimited users on every plan: Starter $208, Plus $325 and Pro $533 a month billed annually as one payment (the page says this saves 15%), or $245, $382 and $627 month to month. No contract is required. Plus adds job photo uploads, inventory, job costing and integrated voice and text; Pro adds the open API, custom and eSign documents, a customer web portal and progress billing and recurring invoicing. ServiceCall.ai and GPS Fleet Tracking are add-ons on every plan with prices not shown; ServiceCall.ai's standard plan includes up to 2,000 talk minutes per user, pooled across users, billed with the subscription. ZyraTalk AI call answering is not priced on the pages we read. Re-checked Oct 21, 2026: unchanged ($208 / $325 / $533 a month billed annually or $245 / $382 / $627 month to month, unlimited users, no contract). Re-checked Oct 22, 2026: no price changes ($208 / $325 / $533 a month billed annually as one payment or $245 / $382 / $627 month to month; unlimited users; no contract; ServiceCall.ai and GPS Fleet Tracking add-ons without prices shown; all plans include personalized onboarding and email, phone or live-chat support). Re-checked Oct 23, 2026: no price changes ($208 / $325 / $533 a month billed annually or $245 / $382 / $627 month to month; unlimited users; no contract; ServiceCall.ai and GPS Fleet Tracking add-ons without prices shown). Re-checked Oct 25, 2026: no price changes ($208 / $325 / $533 a month billed annually as one payment or $245 / $382 / $627 month to month; unlimited users; no contract; ServiceCall.ai and GPS Fleet Tracking add-ons without prices shown).
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Facts last checked: Oct 25, 2026. Prices change; check the vendor page before relying on them.

Where the vendor descriptions differ

  • Starting point: Jobber covers quoting, scheduling and routing, job tracking, time and expense tracking, invoicing and payments, marketing tools and reporting for home service businesses. Service Fusion's plans cover customer management, estimates and jobs, scheduling and dispatching, invoicing, integrated payments, QuickBooks integration, project management and reporting, with inventory, job costing and integrated voice and text from the Plus plan up.
  • AI layer: Jobber lists Jobber AI Voice (create quotes, update schedules and send messages by voice), Jobber AI Chat (answers from your business data), an AI custom report builder, auto-drafted quotes and voice notes for field workers with translation; its Receptionist answers calls and texts 24/7 and books jobs, shown as an add-on on lower plans and among Plus features. Service Fusion's AI Phone Answering page describes ZyraTalk, a partner in the same EverPro ecosystem, answering calls 24/7, asking clarifying questions, booking into the schedule and escalating urgent calls, and its ServiceCall.ai add-on combines VoIP and AI. Vendor descriptions, not tested.
  • Pricing shape: Jobber lists Core $49, Connect $139 and Grow $199 a month for one user with no commitment ($39, $119 and $169 with a 1-year commitment; $29, $99 and $149 billed annually), Plus from $499 a month with 5 users, and added users at $29 a month; a promotion marked as ending October 30 is not repeated here. Service Fusion lists Starter $208, Plus $325 and Pro $533 a month billed annually as one payment, or $245, $382 and $627 month to month.
  • Users: Jobber prices by team size (users are anyone who views or manages the schedule). Service Fusion says every plan has unlimited users and the price stays the same whether you have one technician or 20.
  • Contracts and payments: Service Fusion says all plans are month to month with no contract, personalized onboarding and support by email, phone or live chat, and payments run through PaySimple. Jobber lists card processing at 2.9% + 30 cents, Tap to Pay at 2.7% + 30 cents, bank payments at 1% and instant payouts for an extra 1%, and a free trial with no credit card.
  • Not used here: customer counts, customer quotes, and Jobber's footer page addressed to AI assistants.

Paraphrased from the sources listed above. Vendor claims are reported as claims.

What users say

The facts above come from vendor websites. Whether either tool is any good for your work is something only people who use them can say. These are member reviews, all ratings shown, never edited or removed for being negative.

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Good or bad, an honest review from an estimator, PM or super helps the next team more than another vendor demo. You post under a handle; your email is never shown.

Questions to ask in your review

  • What Service Fusion charges for ServiceCall.ai, GPS Fleet Tracking and ZyraTalk
  • What Jobber's Receptionist and Marketing Suite add-ons cost on plans where they are not included
  • Which costs less for your team size once users and add-ons are counted
  • What did you use it for, on what kind of work and project size?
  • How long did setup and training take, and who on your team did it?
  • What does it cost you in practice, compared with what the sales call said?

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