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Facts: desk research, not tested · Reviews: members' opinions

FieldEdge vs Housecall Pro

Two field service management platforms for home service contractors that differ on AI and on pricing. FieldEdge is aimed at multi-truck HVAC, plumbing and electrical operations, names no AI features on the pages we read and is quote-only. Housecall Pro sells to home service businesses from solo operators up, lists an AI Team (CSR AI, Analyst AI, Coach AI, Marketing AI) and publishes plan prices. Desk research from vendor pages read Oct 27, 2026; not tested, no winner.

DESK RESEARCH, NOT TESTED. Compiled from vendors' public websites (accessed Oct 27, 2026). Vendor claims are not verified by Means & Methods Lab. No scores or rankings.

In short: FieldEdge (Field service management for multi-truck HVAC, plumbing and electrical contractors; no public prices (quote / sales)) vs Housecall Pro (Home service field management with an AI Team (CSR AI, Analyst AI); vendor publishes prices). Facts last checked Oct 27, 2026. No winner declared; not tested.

Side by side

FieldEdge vs Housecall Pro: vendor-published facts side by side
Sheet rowFieldEdgeHousecall Pro
CategoryField service management for multi-truck HVAC, plumbing and electrical contractorsHome service field management with an AI Team (CSR AI, Analyst AI)
AI role (our label)Not AI-firstAI features added to established product
What it doesField service management software for HVAC, plumbing, electrical, locksmith, appliance repair and other service contractors, aimed at multi-truck operations (homepage, read Oct 18, 2026): call booking, scheduling and dispatching from a central dispatch board with GPS tracking, work orders and a technician mobile app, quotes and invoices, a pricebook with flat-rate pricing, purchases and replenishment, service agreements, reporting, tech time tracking, integrated SMS texting and QuickBooks Online and Desktop sync. Add-on products include FieldEdge Payments, FieldEdge Flat Rate (an equipment and repairs pricing database), Proposal Pro (good, better, best options for the homeowner), MarketingEdge (email marketing and two-way texting) and a Consumer Management Portal; the company also sells a separate product, ESC. We found no AI features named on the pages we read (homepage, pricing, scheduling and dispatching, and What's New, which lists multiple technician assignments per work order, online appointment requests, two-way SMS and a Mobile 2.0 app in development). The homepage describes smart dispatching with GPS tracking and intelligent task assignment without saying it uses AI. We list FieldEdge as a comparison point for the AI features of other field service platforms. Re-read Oct 19, 2026: still no AI features named; What's New lists Mobile 2.0 work in progress (forms in internal testing, equipment under development, work order details and invoices in design, offline mode in rolling development). Re-checked Oct 20, 2026: still no AI features named on the homepage, pricing, scheduling and dispatching or What's New pages (smart dispatching is still described as GPS tracking and intelligent task assignment); What's New lists the same Mobile 2.0 work in progress and says Mobile 1.0 feature updates and defect fixes resume once the vendor's Maui migration is complete. Re-checked Oct 22, 2026: still no AI features named on the homepage, pricing, scheduling and dispatching or What's New pages (smart dispatching is still described as GPS tracking and intelligent task assignment). What's New now also lists Payments and expanded information and actions for secondary technicians among the Mobile 2.0 items in progress, and the site banner invites demo bookings for limited-time discounts (no discount amount given). Homepage ROI and time-saved figures and customer quotes not used. Re-checked Oct 23, 2026: still no AI features named on the homepage, pricing or What's New pages (smart dispatching is still described as GPS tracking and intelligent task assignment); What's New lists the same Mobile 2.0 items in progress and the banner still offers limited-time demo discounts with no amount given. Re-checked Oct 25, 2026: homepage and pricing page unchanged in substance (HVAC, plumbing and electrical; performance tracking across business units, marketing-to-revenue attribution, good-better-best price book, field invoicing and payments, unified dispatch); still no AI features named. The pricing FAQ still says there is no free trial because onboarding is done with its team. Re-checked Oct 27, 2026 (also read for a compare): still no AI features named on the homepage, pricing or future-features pages; smart dispatching is still described as GPS tracking and intelligent task assignment.Field service management software for home service businesses such as HVAC, plumbing, electrical, cleaning and landscaping (its pricing FAQ, read Oct 18, 2026): online booking, scheduling and dispatch, estimates and invoicing, payments and consumer financing, price book, job costing, review management, routes, flat-rate pricing, checklists, photo reports, employee GPS tracking, commissions, QuickBooks Online sync and, on Max, sales proposals, recurring service plans, route optimization, Zapier and an open API. Its AI Team page lists CSR AI (answers calls and website chats 24/7 and books jobs from your services, hours and availability; text answering is listed as coming soon), Analyst AI (answers questions about revenue, job trends and team performance), Coach AI (recommendations on growth, pricing and hiring), Marketing AI (drafts emails, campaigns and service descriptions) and Help AI. The FAQ says Marketing AI, CSR AI chat, Analyst AI, Coach AI and Help AI are included on all plans, while CSR AI 24/7 call answering is a paid feature sold separately. The CSR AI page says owners set scripts, hours, booking and escalation rules, choose whether the greeting discloses that it is AI, and can send a caller who asks for a person to a number of their choice or a Housecall Pro Assist rep; call summaries and booking details land in the call log. Vendor claims, not verified by us: 200,000+ pros, and that pros using CSR AI earn over 2x more revenue on average. Re-read Oct 19, 2026: AI Team page unchanged; text answering for CSR AI is still listed as coming soon. Re-checked Oct 21, 2026: the AI Team page still lists CSR AI answering calls and chats, with texts still marked coming soon; the pricing page still says trusted by 200,000+ pros (vendor claim, not verified). Re-checked Oct 23, 2026: AI Team page unchanged in substance (CSR AI answers calls and chats, with texts marked coming soon; Analyst AI, Coach AI and Marketing AI; CSR AI sold separately). Revenue and user figures are vendor claims and not used. Re-checked Oct 25, 2026: pricing page unchanged in substance (AI Team with CSR AI answering calls and chats day or night; Basic, Essentials and MAX plans; sales proposal tool on MAX). Introductory sign-up savings shown on the page are promotions and not repeated. Re-checked Oct 27, 2026 (also read for a compare): AI Team page unchanged in substance (CSR AI answers calls and chats, texts still marked coming soon; Analyst AI, Coach AI and Marketing AI; CSR AI sold separately).
Who it's forSmall and mid-market multi-truck service contractors in HVAC, plumbing and electrical, plus locksmith, appliance repair and similar trades.Home service businesses from solo operators to growing teams: HVAC, plumbing, electrical, cleaning, landscaping and similar trades.
Pricing (as publicly stated)No public prices. The pricing page (read Oct 18, 2026; unchanged Oct 19, 2026) lists three plans, Select, Premier and Elite, each behind a Request Pricing button, with 2, 4 and 6 mobile app licenses included; its FAQ says pricing varies with the number of technicians or employees and the add-ons you choose, and that Proposal Pro, MarketingEdge and the Consumer Management Portal can be added to Select and Premier. No free trial; FieldEdge says its team does onboarding, data transfer and training instead. Upgrades are allowed any time and downgrades at the end of the contract period. Confirm with FieldEdge. Re-checked Oct 20, 2026: unchanged (Select, Premier and Elite behind Request Pricing with 2, 4 and 6 mobile app licenses; no free trial; downgrades at the end of the contract period). The plan table shows Proposal Pro, MarketingEdge, Academy and the Consumer Management Portal as Call for Pricing on Select and Premier and included on Elite, and Warehouse Inventory Management on Elite only, for QuickBooks Desktop Enterprise users with Advanced Inventory; the FAQ says Select support is by chat, Premier by email or phone, and Elite gets a dedicated customer success representative. Re-checked Oct 22, 2026: unchanged (Select, Premier and Elite behind Request Pricing with 2, 4 and 6 mobile app licenses; FAQ says pricing varies with technicians or employees and add-ons). The plan table also shows Outbound Call Recording on Elite only, and Performance & Commission and Prospect Tracking on Premier and Elite but not Select. Re-checked Oct 23, 2026: unchanged (Select, Premier and Elite behind Request Pricing with 2, 4 and 6 mobile app licenses; pricing varies with technicians or employees and add-ons). Re-checked Oct 25, 2026: unchanged (Select, Premier and Elite behind Request Pricing; pricing varies with technicians or employees and add-ons; add-ons Call for Pricing). Re-checked Oct 27, 2026: unchanged (Select, Premier and Elite behind Request Pricing with 2, 4 and 6 mobile app licenses; pricing varies with technicians or employees and add-ons; no free trial).Published on housecallpro.com/pricing (read Oct 18, 2026; unchanged Oct 19, 2026): Basic $59 per month billed annually or $79 monthly, 1 user included; Essentials $149 annually or $189 monthly, 5 users; Max $299 annually or $329 monthly, 8 users, with $35 per month per additional user. The page also showed introductory first-month discounts. 14-day free trial of Max with no credit card; no long-term contract. Card processing from 2.59% and a 1% fee on bank payments. CSR AI 24/7 call answering is sold separately and its price was not listed on the pages we read. Franchise and multi-location pricing by contact. Re-checked Oct 21, 2026: unchanged: Basic $59 annually, Essentials $149 annually or $189 monthly with 5 users, Max $299 annually or $329 monthly with 8 users and $35 per month per additional user, 14-day free trial with no credit card; the page again showed introductory discounts and placeholder $XX plan cells, which we do not treat as prices. Re-checked Oct 23, 2026: unchanged (Basic $59/$79, Essentials $149/$189, MAX $299/$329 a month billed annually/monthly with 1, 5 and 8 users; $35 a month per added user; 14-day MAX trial with no credit card; card processing from 2.59%, bank payments 1%). Introductory sign-up discounts on the page are not repeated here; CSR AI is still sold separately with no price shown. Re-checked Oct 25, 2026: unchanged (Basic $59/$79, Essentials $149/$189, MAX $299/$329 a month billed annually/monthly with 1, 5 and 8 users; $35 a month per added user; 14-day MAX trial with no credit card; card processing from 2.59%). Introductory discounts are not repeated here; CSR AI still has no price shown. Re-checked Oct 27, 2026: unchanged (Basic $59/$79, Essentials $149/$189, MAX $299/$329 a month billed annually/monthly with 1, 5 and 8 users; $35 a month per added user; 14-day free trial with no credit card; card processing from 2.59%). Introductory discounts are not repeated here.
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Facts last checked: Oct 27, 2026. Prices change; check the vendor page before relying on them.

Where the vendor descriptions differ

  • What each sells (vendor wording): FieldEdge lists call booking, scheduling and dispatching from a dispatch board with GPS tracking, work orders and a technician app, quotes and invoices, a flat-rate pricebook, service agreements, reporting and QuickBooks Online and Desktop sync, with add-ons such as FieldEdge Payments, FieldEdge Flat Rate, Proposal Pro and MarketingEdge. Housecall Pro lists online booking, scheduling and dispatch, estimates and invoicing, payments and consumer financing, price book, job costing, review management, GPS tracking and QuickBooks Online sync, with sales proposals, service plans, route optimization and an open API on MAX.
  • AI: Housecall Pro's AI Team page lists CSR AI (answers calls and chats, with texts marked coming soon), Analyst AI, Coach AI and Marketing AI; CSR AI is sold separately. FieldEdge's homepage, pricing and future-features pages name no AI features; it describes smart dispatching with GPS tracking.
  • Who they name: FieldEdge names HVAC, plumbing, electrical and other service contractors running multiple trucks. Housecall Pro names HVAC, plumbing, electrical, cleaning, landscaping and similar trades, from solo operators to growing teams.
  • Trials: Housecall Pro offers 14 days free with no credit card. FieldEdge's FAQ says it does not offer a free trial and walks new members through onboarding instead.
  • Pricing (checked Oct 27, 2026): FieldEdge lists Select, Premier and Elite behind Request Pricing (2, 4 and 6 mobile app licenses included) and says price depends on technicians or employees and add-ons. Housecall Pro lists Basic $59, Essentials $149 and MAX $299 a month billed annually ($79, $189 and $329 monthly) with 1, 5 and 8 users, and $35 a month per added user. Introductory sign-up savings are not repeated. See each tool page for detail.
  • Not used here: Housecall Pro's user counts and revenue-lift claim for CSR AI, FieldEdge's ROI figures, and both vendors' customer quotes (vendor content).

Paraphrased from the sources listed above. Vendor claims are reported as claims.

What users say

The facts above come from vendor websites. Whether either tool is any good for your work is something only people who use them can say. These are member reviews, all ratings shown, never edited or removed for being negative.

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Questions to ask in your review

  • Whether AI call answering matters to you now, or whether dispatch, flat-rate pricing and agreements are the bigger need
  • What FieldEdge costs for your technician count, and what Housecall Pro's CSR AI adds to a plan price
  • How either fits your accounting setup beyond QuickBooks
  • What did you use it for, on what kind of work and project size?
  • How long did setup and training take, and who on your team did it?
  • What does it cost you in practice, compared with what the sales call said?

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